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Or, connect over Wi-Fi and you won't use any of your data. If you want, you can always change your service to add more high-speed data.

Because of the bandwidth needed to make a video call, once you exceed your high-speed data limit, you won't be able to use T-Mobile Video Calling again until your next billing cycle. However, it will work for T-Mobile customers on Wi-Fi in another country. Video Calling only works with domestic T-Mobile numbers it doesn't work with international numbers.Not all phone have the software or hardware required for video calling. A software upgrade may be required to enable T-Mobile Video Calling on your phone.If any participant is connecting through Wi-Fi, then Wi-Fi calling must be enabled.If any participant is connecting by LTE, VoLTE must be enabled.If you need help with some of these steps on your phone, visit our Device tutorials select your phone, or use the search bar and enter your phone name.If one of the phones moves out of range of the required network, the video will be lost and the call reverts to voice only. Both participants are using a T-Mobile Video Calling phone (limited to two participants).When you use Video Calling, make sure that: The software needed for it to work on your phone is available either out-of-the-box when you purchase your phone or through a software update of your current phone. You can make video calls over LTE or Wi-Fi.įor it to work properly and to receive all the benefits of the service, all phones participating in a video conversation must support T-Mobile Video Calling. T-Mobile Video Calling uses Video over LTE (also known as VoLTE) to let you make and receive high-quality video calls.

Since it's built into your phone's dialer, there's no need to download additional apps or sign into a separate account. Skype or Google Duo calls cannot be answered with the T-Mobile Video Calling feature. If you're looking for information about third-party video calling apps like Skype or Google Duo, we have some helpful links here. There's no extra charge to use it, but it does use your high-speed data. T-Mobile Video Calling provides a streamlined way to communicate with family and friends through high-quality video calling.